Individual Giving Administrator

Merrifield Consultants are delighted to be partnering with a membership body in the musical sector to recruit an organised, detail‑driven Individual Giving Administrator for their growing fundraising team.

Summary of the role

In this role, you’ll support a busy Individual Giving function by processing donations, maintaining accurate supporter data, and delivering exceptional donor care. You’ll be part of a collaborative team, ensuring supporters receive timely, warm and personalised stewardship. This is an excellent opportunity for someone early in their fundraising career or looking to build strong supporter care and CRM skills.

The Role

Working within a supportive and friendly fundraising team, you will play a key part in ensuring donations are processed accurately and supporters receive the highest standard of care. You’ll handle donations received via post, online and phone, maintain data records, and support the smooth running of donor stewardship processes.

This role is ideal for someone who enjoys structure, accuracy, and meaningful interactions with supporters. Training on systems, including Salesforce, will be provided, and you’ll be encouraged to contribute ideas that improve efficiency and supporter experience.

Key Details

The role: Individual Giving Administrator

Salary: £27,000 – £29,000 per annum

Contract: 6 months – chance to go permanent

Hours: Full-time, 35 hours. Part-time considered

Location: Holborn, London

Working style: Fully onsite

Responsibilities

Enter donations into Salesforce with exceptional accuracy, including card payments and direct debits.
Update donor records and ensure data integrity across all systems.
Process Gift Aid declarations and follow internal finance procedures.
Use reporting tools to check and confirm data accuracy.
Ensure all data is processed in line with GDPR and organisational policies.
Deliver prompt, high‑quality thank‑you communications, including bespoke messages where needed.
Handle inbound calls from supporters with warmth, clarity and professionalism.
Respond to enquiries efficiently, ensuring every supporter feels valued.
Support colleagues across the fundraising and finance teams where needed.
Contribute to a positive, collaborative team culture.
Bring ideas that help improve processes and supporter experience.

Person Specification

Essential

Highly organised, proactive and able to prioritise effectively.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Confident, positive approach to supporter care.
A collaborative team player who builds strong working relationships.
Commitment to equity, diversity and inclusion.
Experience in data entry or administrative work.

Desirable

Experience in fundraising, direct marketing or supporter care.
Experience using a CRM (ideally Salesforce).
Experience with data management or mail merge.
An interest in music or the arts.

How to Apply

If you’re excited by the opportunity to support meaningful work in the music sector and bring your organisational and communication skills to a passionate fundraising team, we’d love to hear from you.

Please apply today or contact Merrifield Consultants for more information.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.