Senior Membership Manager

Merrifield Consultants is recruiting a Senior Membership Manager for an international professional membership organisation. Reporting directly to the CEO, this role offers the opportunity to lead membership growth, engagement and retention, ensuring member organisations receive genuine value throughout their membership journey.

The position combines commercial development, strategic relationship management and team leadership, with responsibility for strengthening and growing a global membership base.

Job Title: Senior Membership Manager

Location: London

Salary: £45,000 to £48,000

Permanent: Organisation works a 4 day week (1 day in the office)

Key Responsibilities:

Develop and deliver membership acquisition plans, identifying new opportunities, researching prospective organisations and building a strong pipeline to achieve growth targets.

Lead membership retention and renewals, building relationships with key members, identifying those at risk of leaving and developing approaches to improve engagement.

Oversee the onboarding experience, helping new members understand their benefits and identifying opportunities to increase participation and expand existing memberships.

Use CRM data, member feedback and market insight to monitor performance, identify opportunities and strengthen the overall membership proposition.

Manage and develop the Membership Coordinator, work closely with regional and marketing teams, and represent the organisation at relevant UK and international events.

Person Specification:

We are looking for someone with experience in membership, business development, account management or a similar relationship-led commercial environment.

The successful candidate should be able to demonstrate:

A proven track record of developing relationships, generating new business and supporting retention.
Strong commercial judgement and experience of working towards targets.
Confidence in dealing with senior professionals and decision-makers.
Strong CRM and analytical skills, with the ability to use data to inform decisions.
Experience of managing or developing colleagues.
Experience within a professional membership body or association would be an advantage.
Knowledge of international markets, subscription-based services or experience in sectors such as infrastructure, energy, finance or professional services would also be welcome, but is not essential.

To apply, please submit your CV to Merrifield Consultants.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.